MX™ Connect Applications

Introduction

The Applications module is used to create and submit merchant applications for underwriting and approval.

In this guide, you’ll find:

The available application submission options
How to create a new application
How to configure products and MX™ Merchant
How to upload documents
How to submit and track application status

Application Submission Options

There are three ways to submit an application. You must upload all required underwriting documents before submission.

Send application to client for completion and signature

You may complete as much or as little of the application as needed. The merchant completes any remaining fields and uploads all required underwriting documents.

The merchant receives two emails:

One to review and complete the application electronically
One to sign the application electronically

Send completed application to client for signature

You complete the application in full. The merchant can view the application but cannot edit it, and signs electronically.

Upload signed application

You complete the entire application and upload the ink-signed version. Electronic completion and signature are not available for this option.

Create a New Application

To create a new application:

Go to Merchant → Applications
Select the (+) icon

Step 1: Location Search

Enter the location information in the Location Name field.

Select the merchant if the system finds a match.
Continue with manual entry if the system does not find a match.
The system auto-populates the Partner Name field.
You can delete the application before submission.

When the system finds a match, it loads location data from Google™ Places.

Step 2: Location

Location fields auto-fill if a match was selected.

Fields remain editable
Fields may be left blank for merchant completion
Fields marked with * must be completed by you

Select Next to continue.

Step 3: Products

Select a front-end product.

Select Select
Select Configure

A red exclamation mark indicates missing required fields.

Product Configuration

General

The General tab, displayed first, allows you to enter merchant processing parameters and configure options such as future delivery, welcome kits, statement branding, and seasonal merchant settings.

Features

The Features tab allows you to enable supported card types and additional services, including PIN debit, EBT, next-day funding, combined deposits, and sponsor bank selection.

Pricing

Select the Pricing tab to configure merchant fees. You must select a pricing template.

You create and manage pricing templates under Settings > Templates. After you select a template from the drop-down menu, the system auto-populates all fees and displays them as they will appear on the merchant statement.

Pricing templates can be locked or editable. If a template is editable, a pencil icon appears. You can duplicate or clone line items to save time, and delete line items using the trash icon.

Billing

The Billing tab allows you to enter the merchant’s banking information.

For TSYS accounts, the merchant may use one bank account for fee debits and a different bank account for deposits.

Equipment

The Equipment tab allows you to select the processing solution the merchant will use. Click Add Equipment to choose the gateway, POS device, or terminal.

For TSYS front-end accounts, after the application is approved:

Confirm that the V# has populated.
Download the VAR sheet by selecting VAR Sheet PDF.

For Fiserv or MX™ Merchant accounts:

Submit a File Build Request after approval.

Boarding Documents

Select the Boarding Documents tab to specify which supporting documents the merchant must upload and return with the digitally signed application.

After you enter all required information, select the arrow in the top-left corner to save the configuration. This completes the product setup.

MX™ Merchant Setup

If MX™ Merchant is required:

1.In the Available Products tab select MX™ Merchant and Configure

Follow the configuration tabsÑ

Setup

The Setup tab displays default configurations for Welcome Kit and Product Site Branding. No action is required.

Features

The Features tab allows you to control which Apps are visible to the merchant.

When you set an App status to Active, the system:

Displays a pop-up showing any associated fees.
Prompts the merchant to install or activate the App.

You must set MX™ Base to Active.
Merchants can self-activate most visible Apps.

Pricing

The Pricing tab allows you to apply preset pricing templates for MX™ Merchant. Templates save time by automatically applying default pricing.

You create and manage templates under Settings > Templates > Pricing. A pricing template is required to complete setup.

Using the MX™ Merchant Global Pricing Template simplifies pricing by applying fees across all active or available Apps.

Even if a merchant does not currently use an App, you should still assign a fee in case they activate it later.

Billing

The Billing tab indicates that MX™ Merchant charges appear on the TSYS or Fiserv third-party statement.

To save the MX™ Merchant configuration and return to account setup, select the back arrow in the top-left corner.

Once products are configured, click Next.

Step 4: Legal

Enter legal business information or select Copy Location.

Fields may be left blank for merchant completion.

Step 5: Ownership

Enter the owner’s information. You can copy location or legal details to save time if the information is the same.

To add additional owners or officers, select Add Owner/Officer in the bottom-left corner.

Select Next to proceed to Step 6.

Ownership and Guarantor Rules

Each merchant must have exactly one guarantor.

Ownership requirements vary by business type:

Government, Non-profit, and 503 Tax-Exempt
Ownership percentage depends on the jurisdiction type.
Individual / Sole Proprietor / Single-Member LLC
Ownership must be 0%.
Two owners
- One owner must be the guarantor with 0% ownership.
- One owner must be a non-guarantor with 100% ownership.
Partnership
The combined ownership of all owners must be greater than 50%.
Non-guarantor owners
Must have a minimum of 25% ownership.