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Merchant Onboarding via Application Assistant

MXConnect Merchant Onboarding Guide

Introduction

In this section, you will learn the end-to-end merchant onboarding process in MXConnect including app creation, configuration, and approval.

Prerequisites

  • Valid parnter account with MXConnect.
  • Access to the MX Connect platform

Table of Contents

  1. Overview
  2. Accessing the System
  3. Creating a Merchant Application
  4. Product Configuration
  5. Legal & Ownership Info
  6. Document Delivery & Signature
  7. Merchant-Facing Agreement (MFA)
  8. Finalizing and Approval
  9. Post-Onboarding Steps
  10. Screenshots & Visual Guidance

Key Details

Accessing the System

  1. Login to MXConnect using your partner credentials.

Creating a Merchant Application

  1. Access the Application screen by navigating to the Merchant section on the left panel of MX Connect.
  2. Select Application from the drop down list.

  1. Launch the Application Assistant by pressing the Green + button on the bottom right.

Navigating Through The Application Assistant

Merchant Location

  • Enter the Merchant's address into the Location Name field
  • The Partner field is pre-populated with the assigned partner given upon account setup (CONFIRM WITH HOWARD)
  • Once all information is correctly entered, hit Next to proceed with the application.

Merchant Location & Address

NOTE: If you fill out the fields in the previous screen, the fields under Location Name & Address will auto-populate

  • Fill out the following fields in the Location & Address screen
    • Business Established - When the business was formed
    • Location Phone - Phone number of where the business is located
    • Location Fax - Fax number of the business (If there is none, leave it blank)
    • Market Segment - Choose from the dropdown which market the business operates in (i.e Retail, education, etc.)
    • Industry Type - Choose from the dropbown which specific industry the business operates in
    • Products/Service - Define what product/service the business creates/provides
    • Website - Enter in the website to the business, if applicable
  • Click Next to move forward with the application

Product Configuration

Product Selection

  • Choose from the available products that can be configured to the merchant's needs
  • Once the products have been selected and configured, click the next button to proceed with the application

Legal & Ownership Info

  • Legal Name & Address
    • Client Legal Entity Name - Official registered name of the business
    • Entity Street - Street name of where the business is located
    • Suite/Unit - Suit or Unit no. of where the business is located
    • City - The city where the business is located
    • State - The state where the business is located
    • Postal Code - The zip code of where the business is located
    • Country - The country where the business is located

  • Legal Details
    • Legal Entity Type: The structure under which the business is legally organized (e.g., LLC, Corporation, Sole Proprietorship, Partnership). This impacts tax treatment and compliance requirements.
    • Legal Entity Email: The official email address associated with the legal entity. Used for legal communications or document delivery.
    • State of Organization: The U.S. state where the entity was legally formed or incorporated. Must match state registration records.
    • Country of Organization: The country in which the business is officially registered (e.g., United States).
    • Entity Formation Date: The date when the business was officially formed. Usually found in the Articles of Incorporation or equivalent.
    • Length of Ownership: The duration (in years/months) that the current owner(s) have owned or operated the business.
    • Tax ID Type: The type of tax identifier used (e.g., EIN for businesses or SSN for sole proprietors).
    • Tax ID: The actual Employer Identification Number or Social Security Number. Used for identity verification, tax reporting, and underwriting checks.
    • Prior Bankruptcy: Indicates whether the business or its owners have declared bankruptcy in the past. Helps assess financial and credit risk. (Options: Yes / No)
  • Once the all the fields in both sections have been selected, click the next button to proceed onto the Ownership section of the application

Ownership

  • Owner/Officer Information
    • First Name, Middle Name, Last Name: Full legal name of the business owner or officer.
    • U.S. Citizen: Indicates whether the individual is a U.S. citizen. (Yes/No)
    • Copy Location Address / Copy Legal Address: Auto-fills address fields using information from the Location or Legal Address sections to reduce manual entry.
    • Home Address: Physical residential address of the owner (PO Boxes are not allowed).
    • City, State, Postal Code, Country: Breakdown of the residential address for regional validation and compliance.
    • % of Ownership: Percentage of the business the individual owns. Required for individuals owning 25% or more.
    • Control Person: Indicates if the individual has control over the business's financial decisions and operations (e.g., CEO, Managing Member).
    • Guarantor: Identifies whether this person is personally guaranteeing the obligations of the business (Yes/No).
    • Pull Credit Report: Authorizes the platform to run a credit check on this individual as part of underwriting.
    • Job Title: The individual's official position within the company (e.g., Owner, CEO).
    • Date of Birth: Date of birth for identity verification and compliance.
    • Email Address: Direct email of the owner or officer.
    • Phone Number: Direct phone number of the individual.
    • SSN: Social Security Number used for identity and credit check (sensitive and encrypted).
    • Identification Type: Type of identification provided (e.g., Driver's License, Passport).
    • Driver’s License Number and State: Required if Driver’s License is selected as the identification type. Used for KYC compliance.

NOTES

  • Individuals with 25% or more ownership must be included
  • A Control Person is someone authorized to manage or direct business operations and may serve as a guarantor.

Document Delivery & Signature

  1. Navigate to the Delivery tab at the end of the application workflow.

  2. Select a method to deliver the application to the merchant:

    • Send MFA Link via HelloSign: Triggers an email to the merchant allowing them to review and e-sign the application.
    • Upload Wet Signature: Use this option if the merchant has signed a physical application and you want to upload a scanned PDF.
    • Send Preview Email Only: Allows the merchant to preview the application without signing immediately.

  3. Choose an Email Template (e.g., “Merchant App Review”) and confirm the recipient’s email address.

  4. Click Send. The merchant will receive a link to the Merchant Facing Agreement (MFA).

Merchant-Facing Agreement (MFA)

  1. The merchant receives an email with a secure link to open the MFA in HelloSign.

  2. The MFA is auto-populated with data entered in MXConnect (address, ownership, pricing, etc.).

  3. As the merchant progresses through the MFA:

    • They can edit fields such as business address, ownership info, and transaction limits.
    • Changes are saved in real-time back into the application record in MXConnect.

  4. Pages covered in the MFA:

    • Business information (legal, contact)
    • Transaction details (average ticket, processing type)
    • Products and pricing
    • Owner identity and control
    • Banking information (funding and billing)
    • Legal terms and conditions

  5. After review, the merchant clicks Sign & Complete to finalize the document.

Finalizing and Approval

  1. Once signed, the application automatically moves to the Client’s Grid in MXConnect.
  2. Status updates to Received indicate that the document is ready for underwriting review.
  3. Navigate to the merchant record in Client’s Grid and go to the KYC Tab:
    • Review any identity matches, risk flags, or fraud watchlists.
    • Check G2 and MATCH list outputs (automated checks).
  4. Manually approve each product module:
    • TSYS: Click Approve; a merchant account number will be generated if boarding is successful.
    • MXMerchant: Set to Conditionally Approved or Approved, depending on configuration.
    • Priority Payroll: Once the API call to the provider is successful, click Approve.

Post-Onboarding Steps

  1. From the merchant record in the Client’s Grid, click the envelope icon next to the primary contact.

  2. Click Send Welcome Email to trigger an invite for the merchant to access MXMerchant.

  3. The merchant receives an email to:

    • Set a new password
    • Enable Two-Factor Authentication (2FA)
    • Access their MXMerchant portal

  4. Check the Attachments Tab to verify that the signed MFA is stored.

  5. Confirm that the Feed Tab logs:

    • Approval actions
    • Communication history
    • API call success/failure messages (TSYS, Payroll)

Notes

  • Use Copy Application for faster reboarding.
  • All pricing, risk, and compliance data must match industry norms.
  • Errors post-boarding can often be traced in the Feed tab of the Client profile.

Updated 30 days ago

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